Health Inspection Results

Helped a client improve their health inspection score by 25 points over a two month period. Did we use magic, a secret formula, close while the inspector was present, any tricks?

No!!

We achieved these results by:

Training staff and explaining the reason behind every rule and regulation. Their ownership and understanding of the reason(s) why makes this sustainable.

Working side by side with staf, demonstrating techniques, coaching when there are mistakes.

Accountability and implementation of consequences to repeated failures and eclectic of duties.

Leadership by showing the way, providing the tools & being present.

Visibility in the operation and not managing behind a keyboard.

Mentorship of staff and having the difficult conversations when needed.

Transparency through regular email, meetings, Google drive and other tools to aid in communication.

Relationships with inspectors, viewing them as the asset they are and not as an enemy and by being present during inspections.

In this business, we honestly look to establish an exit strategy from day one and communicate it to our clients. This truly promotes their restaurant being sustainable long after our services are rendered.

However, this client just extended his 6 month contract to a full year, and expressed that as long as he is in business that he wants us as a partner.

That’s the power of hard work, experience and true dedication.